Refund policy

Returns, Refunds & Shipping Policy

At The Phairmacy, we take great care in preparing, packaging, and shipping your order. Please review the following policies before completing your purchase.

Returns

We have a 30-day return policy. Eligible items must be returned within 30 days of receiving your order.

To be eligible for a return, the item must be unused, unopened, in the same condition in which it was received, and in its original packaging. Proof of purchase is also required.

For health, hygiene, and product-integrity reasons, opened or used hair care, beauty, and personal care products cannot be returned.

Sale items, gift cards, personalized products, special-order items, and other items identified as final sale are also not eligible for return.

To request a return, please contact admin@thephairmacysalon.com before sending your item back.

If your return is approved, you will receive instructions for returning your order. Items returned without prior authorization may not be accepted.

Return Shipping

Unless the return is the result of an error by The Phairmacy or an item arriving damaged or defective, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, or contains an incorrect item, contact admin@thephairmacysalon.com as soon as possible so that we can evaluate the issue and make it right.

Please include your order number and photographs of the product, packaging, shipping label, and any visible damage when applicable.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before completing your purchase. The Phairmacy is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

Tracking & Delivery

Once your order has shipped, tracking information will be provided when available.

Customers are responsible for monitoring their tracking information and making appropriate arrangements to receive their packages, particularly when packages are delivered to apartments, shared residences, mailrooms, front desks, parcel rooms, or other common delivery areas.

Packages Marked as Delivered

When a shipping carrier confirms that an order has been successfully delivered to the address provided at checkout, the order is considered fulfilled by The Phairmacy.

The Phairmacy is not responsible for packages that are lost, misplaced, removed, or stolen after confirmed delivery.

Refunds and complimentary replacement orders will not be issued for packages that the shipping carrier confirms were successfully delivered to the address provided at checkout.

If your tracking information shows that your package was delivered but you are unable to locate it, please:

• Check all possible delivery areas around your residence or property.
• Check with members of your household, neighbors, front desk, leasing office, mailroom, or property management when applicable.
• Contact the shipping carrier directly to request additional delivery information or initiate an investigation.

If the shipping carrier determines that your package was lost or misdelivered while in its possession, please contact us with the carrier’s documentation so we can review the circumstances and determine the appropriate next steps.

Lost Packages

If tracking does not show that your package was successfully delivered and you believe it may have been lost in transit, please contact us so that we can review the shipment.

Carrier investigations, claims, and any applicable insurance coverage are subject to the individual shipping carrier’s policies and determinations.

Exchanges

If you would like a different eligible item, please request a return of the original item first.

Once your return has been accepted, you may place a separate order for the item you would like instead.

Opened or used hair care, beauty, and personal care products are not eligible for exchange.

Refunds

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the eligible refund will be issued to your original payment method. Original shipping charges are non-refundable.

Please allow additional time for your bank or credit card company to process and post the refund after it has been issued.

Questions

For questions regarding an order, return, or this policy, please contact:

admin@thephairmacysalon.com

By completing a purchase from The Phairmacy, you acknowledge and agree to this Returns, Refunds & Shipping Policy.